FAQ


What is the difference between non-prescription glasses, non-prescription computer glasses and prescription computer glasses?

FRAMES ONLY:

Non-Prescription Glasses: You get a pair of high quality frames made of premium acetate or stainless steel. You can visit your favorite optician and add any type of lenses to your frames.

COMPUTER GLASSES:

The following glasses come with high-definition polycarbonate lenses including UV protection, anti-scratch, blue light and anti-reflective filters.

Non-Prescription Computer Glasses: These glasses are ideal for people with a 20/20 vision, but who use digital electronics on a regular basis and are exposed to blue light emitted by screens.

Prescription Computer Glasses: This is the most common type of lenses, correcting one field of vision (near, far or astigmatism). We are able to fill single vision prescriptions between Sphere (SPH) -6.00 to +4.00 and Cylinder (CYL) -2.00 to +2.00.

How do I read my prescription?

 
 

*Addition (ADD) is only required for progressive lenses.

How do I submit my prescription?

If you order prescription glasses, you can email your prescription here after placing your order. You can easily take a photo with your phone and attach it to the email. Please don’t forget to include your full name. We will also contact you after your order if you have not provided your prescription to us.

How do I measure my pupillary distance?

Pupillary distance (or PD) is the distance (in millimeters) between the centers of the pupils in each eye. Remember PD is required for prescriptions glasses and the average adult's PD is between 54-74 mm. If your doctor didn't include this measurement with your prescription we have different solutions for you.

- Measure your pupillary distance using our online tool.

- Download for free EyeMeasure on your iPhone and you will have your PD in seconds. Please write down your Near PD and Far PD, both located at the bottom of the app.

- Call your doctor or visit any optical provider to get your PD measurement.

Once you have your PD please email it to orders.

Where can I find the size of the frame?

The three numbers located on the left side of the temple of each frame represent the measurements (in mm) of the lens width, bridge width, and temple length.

Example: 46 – 22 – 150.

How do I order multiple glasses with different prescriptions?

Since we process each order with a unique prescription, you would have to place a separate order for any extra pairs. We always offer free shipping so you wouldn’t have to worry about any additional charges.

When can I expect my order to arrive?

We generally ship computer glasses glasses within 7 - 10 business days. However, processing times do vary depending on several factors, such as the volume of orders, type of prescription, type of lenses and when you place the order. For non-prescription glasses we ship within 5 - 7 days business days. We use USPS First Class Mail. Once USPS picks up your order, you will receive a confirmation email with your tracking number. We ship to any valid address in the USA and its territories, and offer free shipping, returns and exchanges.

USPS First Class Mail - FREE

Non-Prescription Glasses | 5 - 7 business days.

Non-Prescription or Prescription Computer Glasses | 7 - 10 business days.

How is your return and exchange policy?

If by any chance you are unhappy with your glasses, or believe you have received a defective pair then you have 30 calendar days to return any lenses and 90 days to return any frames. If you would like to return the item and get a full refund, please email orders within 30 days from the date of delivery and include your order number in the subject line of the email. Once your return is approved, we will send you a confirmation email, along with a prepaid return label so you can send the package back to our distribution center. Shipping costs for returns are covered by Kooper.